glo stick compatibility starts with the device family: current HYPER-format NEO and VEO sticks belong to the HYPER range; VIRTO and RIVO belong to HILO and HILO Plus. The two platforms do not exchange sticks.
The confusing part is the small print. NEO has appeared in different formats, regional ranges add names such as KENT or Lucky Strike, and a sealed end does not identify the heating system. This guide helps you match the exact pack to the device you already have.
Which sticks work with glo?
- HYPER range: approved HYPER-format NEO and VEO; other locally approved brands depend on the market.
- HILO and HILO Plus: VIRTO and RIVO designed for the HILO platform.
- Older or unidentified devices: check the exact model and stick format before applying a current HYPER compatibility list.
See the manufacturer’s device-family guide. Regional examples below describe the packs named in the linked sources, not every pack sold worldwide.
In this guide
glo stick compatibility chart
Yes applies to the manufacturer-approved format named in the row. No means the stick belongs to the other platform. Not confirmed means the pack or device needs identification; it is not permission to try it.
Scroll sideways if the table does not fit your screen.
| Stick or pack | HYPER / HYPER+ / X2 / Air | HYPER PRO | HYPER PRO+ | HILO / HILO Plus |
|---|---|---|---|---|
| NEO, approved HYPER format | Yes | Yes | Yes | No |
| VEO, approved HYPER format | Yes | Yes | Yes | No |
| VIRTO for HILO | No | No | No | Yes |
| RIVO for HILO | No | No | No | Yes |
| Unidentified pack with no readable platform designation | Not confirmed | Not confirmed | Not confirmed | Not confirmed |
These are regional manufacturer listings, so match your local pack and exact model as well. The table does not approve historical slim sticks, loose sticks or third-party substitutes.
NEO compatibility depends on the format
A NEO logo is not a complete compatibility label. The current Greek range is described as NEO Demi Slim, and its upgraded StickSeal versions remain compatible with existing HYPER devices. That statement concerns the HYPER format sold in that market. See glo Greece’s NEO guidance.
There have also been older formats. BAT’s 2024 results transcript, page 17, distinguishes the legacy superslim system in Japan from the HYPER demi-slim platform. It does not provide a universal compatibility chart for every older glo model.
NARNAY’s NEO and KENT FAQ provides additional background on stick names and formats.
NEO, VEO, VIRTO and RIVO are different products
The material inside a stick and the device it fits answer two separate questions. VEO and RIVO both use a tobacco-free rooibos base with nicotine, but that shared ingredient does not make them interchangeable.
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| Range | Main heated material | Tobacco | Nicotine |
|---|---|---|---|
| NEO | Processed tobacco | Yes | Yes |
| VEO | Rooibos-based material | No | Yes |
| VIRTO | Processed tobacco | Yes | Yes |
| RIVO | Rooibos-based material | No | Yes |
Why HILO sticks cannot be swapped with HYPER sticks
glo’s Greek FAQ describes VIRTO as shorter and wider than the NEO sticks used with HYPER PRO. It also describes an internal cavity designed around HILO’s quartz heating element. Compatibility therefore involves the stick’s internal construction as well as its outside dimensions.
Both HILO models use the same designated VIRTO and RIVO ranges, according to glo’s HILO support guide. HILO Plus has different hardware, but it does not introduce a separate Plus-only stick format.
Do not use physical insertion as a compatibility test or alter a stick to make it fit. A pack’s colour, capsule or familiar name cannot establish the correct heating interface. For the broader hardware differences, read our glo HILO vs HYPER PRO comparison.
Does StickSeal change which device a stick fits?
StickSeal does not identify the device family. The feature seals the end of a consumable to limit material falling into the chamber. It appears on products for different glo platforms.
The Romanian glo FAQ says the upgraded HYPER consumables can still be used with the same HYPER devices. Separately, BAT describes StickSeal on HILO’s VIRTO and RIVO.
KENT, Lucky Strike and regional pack names
Some local glo ranges include additional brand names. A regional listing confirms the named heated-stick product; it does not make every product carrying that brand compatible.
Scroll sideways if the table does not fit your screen.
| Pack or label | Official example | What is confirmed | Boundary |
|---|---|---|---|
| KENT for glo HYPER | Romania | The named product supports listed HYPER models, including HYPER PRO. | Check the exact local pack. This does not cover ordinary KENT cigarettes. |
| Lucky Strike heated sticks for HYPER | Greece | The Greek guide explicitly includes these sticks for HYPER PRO+. | Not a HILO consumable; do not generalise from the brand alone. |
| Imported, older or unidentified pack | Market or format unclear | Compatibility with your device is not confirmed from that information. | Identify the format using the original pack and exact device manual. |
A missing flavour in your local catalogue does not establish incompatibility, and a familiar flavour name does not establish compatibility. Record the full product name, platform marking and country of the pack when asking manufacturer support to identify it.
How to check an unfamiliar pack
Read the complete device name
Keep HYPER PRO, HYPER PRO+ and HILO Plus distinct. If the name is unclear, find the model number on the device or its original documentation.
Find the platform designation on the pack
Keep the outer packaging until you have established the match; a loose stick gives you less information.
Check the format and market
For an older or imported pack, find its local manufacturer page or manual rather than relying on a current catalogue from another country.
Resolve a mismatch before insertion
Send manufacturer support photos of the complete pack and the device model if their compatibility is still unclear.
For devices from other manufacturers, use our heated-stick compatibility guide.
What if the wrong stick is already inside?
For a broken stick in HILO, the manufacturer’s troubleshooting guidance specifies at least 10 minutes of cooling, followed by the approved HILO Stick Remover used according to its instructions. If the stick is jammed, the heater appears damaged or you are unsure, contact support rather than improvising an extraction tool.
Use the instructions for your exact device. HYPER’s chamber-access procedure is not a universal removal procedure for HILO. Our HILO and HILO Plus FAQ covers the relevant model distinctions.
Final Verdict
Match the full device name to the approved stick format. HYPER owners should check for the correct HYPER-format NEO or VEO; HILO and HILO Plus owners have the separate VIRTO/RIVO platform.
With an older device or a regional pack, establish that match before use. The most useful information is the device and format designation, not the flavour, capsule, sealed end or glo logo alone.
Frequently asked questions
Can I use NEO or VEO sticks in glo HILO?
No. The HYPER versions of NEO and VEO do not belong to the HILO platform. HILO uses its designated VIRTO and RIVO sticks.
Do VIRTO or RIVO work with glo HYPER PRO?
No. They are designed for HILO and HILO Plus. HYPER PRO requires consumables approved for its HYPER platform.
Does glo HYPER PRO+ still use NEO and VEO?
Yes. The official HYPER PRO+ FAQ confirms both. HYPER PRO+ and HILO Plus are different device names and use different stick platforms.
Do HILO and HILO Plus need different sticks?
No. Both use the same designated VIRTO and RIVO ranges. The distinction between the devices does not create a Plus-only consumable.
Will every NEO pack work in every glo device?
No. Check its format and device designation. Current HYPER compatibility does not automatically extend to every legacy glo device or old NEO pack.
Can I use TEREA in glo?
No. IQOS specifies TEREA exclusively for IQOS ILUMA. It is not a consumable for either glo HYPER or glo HILO.
Are VEO and RIVO nicotine-free?
No. Both are tobacco-free ranges that contain nicotine. Their shared rooibos base also does not make their device formats interchangeable.
Can I identify compatibility by the pack colour?
Use the full product name and device designation. A colour or flavour name is not enough to identify the approved platform, particularly with an imported or older pack.
Sources and scope
Compatibility information checked . The chart reflects manufacturer-designated formats, with regional examples from Greece, Romania, Czechia and Cyprus. It is not a physical fit test by NARNAY. Legacy packs require their own model-specific confirmation.
- glo Greece: device families.
- glo Romania: NEO and supported HYPER models.
- glo Romania: VEO composition and compatibility.
- glo Czechia: HYPER PRO+ FAQ.
- glo Greece: HILO, HYPER and regional stick ranges.
- glo Greece: NEO Demi Slim and StickSeal.
- BAT: 2024 results transcript, page 17, legacy format context.
- BAT: glo platforms and HILO consumables.
- glo Cyprus: NEO and VEO FAQ.
- glo Greece: stick construction and troubleshooting FAQ.
- glo Romania: StickSeal FAQ.
- glo Romania: KENT for glo HYPER.
- glo Greece: HILO care and compatibility.
- IQOS Cyprus: TEREA compatibility.
