FAQ's
Heated Tobacco FAQs – devices, sticks, delivery & support
Find answers about our products, shipping, device compatibility, and more. Select a category below to explore detailed FAQs.
Devices
IQOS ILUMA i
Everything about the latest ILUMA i features and usage
IQOS ILUMA
Learn how it works, what sticks fit, and tips
LIL SOLID Ez
Compact and beginner-friendly device explained
GLO Hyper Pro
All details about GLO modes, sticks, and usage
Pulze
Dual-mode heating and compatible sticks overview
Heating Devices
General comparison of all models in one place
How to Choose
Not sure what to buy? Here's your personal guide
Sticks
TEREA
Full list of flavors, usage, and ILUMA compatibility
DELIA
An alternative to TEREA with same ILUMA use
Fiit
Works with LIL SOLID, great menthol and classic options
iSENZIA
Tobacco-free sticks for Pulze device
NEO & KENT
Made for GLO. Classic and capsule flavors
VEO
Herbal, tobacco-free option for GLO users
Stick Compatibility
Which sticks go with which device? All listed here
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