Shipping Policy
Shipping Policy – International Delivery for IQOS, TEREA & Heated Tobacco Products
Welcome to Narnay! We strive to provide fast and reliable delivery for your orders. Please review the details regarding shipping methods, delivery times, and conditions.
IMPORTANT INFORMATION
We value your privacy. All the information you provide is used solely for order processing and delivery. We do not share your data with third parties, government authorities, or any other organizations under any circumstances. Your personal data remains fully protected.
Shipping Methods
We offer several delivery options depending on your region:
- Standard Shipping – 3-7 business days
- Express Shipping – 1-3 business days
Exact delivery times depend on your location and order processing time.
Countries We Ship To
We ship worldwide to 158 countries around the world.
Shipping Restrictions
Due to state regulations, we do not sell, ship, or offer tobacco products to residents of Arizona (USA).
Shipping Costs
Shipping costs are calculated automatically at checkout based on:
- Destination country and city
- Selected shipping method
- Total weight and size of the package
We are committed to providing you with the fastest and most cost-effective delivery.
Courier Services
We work with reliable courier services such as:
- DHL, UPS, PostNL, DPD, FedEx (depending on the region)
Order Tracking
Once your order is shipped, we will send you a tracking number to monitor its location.
Order Processing
Once your order has been received, it will be processed within 24 hours and delivered to the courier service
Orders are transferred to the courier service from Monday to Friday.
All orders received on Saturdays and Sundays will be transferred to the courier service on Monday.
Additional Fees & Customs
For international orders, customs duties and taxes may apply, which must be covered by the customer.
Damaged Shipments
If your order arrives damaged, contact us within 24 hours of receiving it. We will assist you in resolving the issue!
Returns & Exchanges
If you have any issues with your order, please check our returns & exchanges policy.
We care about every customer and do our best to ensure fast and reliable delivery! Thank you for choosing Narnay!
Fast & Secure Payments
We accept a wide range of payment methods online, ensuring instant transactions with no waiting time. You can pay with VISA, MASTERCARD, AMERICAN EXPRESS, use digital wallets like APPLE PAY, GOOGLE PAY, or make payments with cryptocurrencies, including BITCOIN, ETHEREUM, TETHER.
We guarantee convenience and security for every transaction, so you can shop with confidence.
