FAQ's

What heating devices do you offer?

We offer a wide range of heating devices, including popular models like IQOS, GLO, LIL SOLID, PULZE and others.

Heating devices produce fewer harmful substances compared to traditional cigarettes because the tobacco is heated, not burned. This can reduce health impacts, although the devices still contain nicotine.

 You can select the device you’re interested in, add it to your cart, and complete the order by following the instructions on our website. We also offer a quick purchase option.

We accept a variety of payment methods, including credit and debit cards, cryptocurrency payment, bank transfers, as well as payment via link.

We offer worldwide shipping. The cost and delivery time depends on your location and the shipping method you choose. It usually takes 3 to 6 business days for delivery.

Yes, once your order is shipped, you will receive a tracking number that allows you to track the status of your delivery online

We provide a 12-month warranty on all devices from the date of purchase. If you encounter any issues with your device, you can contact our customer support.

If you wish to return a device, please contact our customer support within 14 days of receiving your order. The device must be in its original packaging and unused.

You can contact our service by emailing shop@narnay.com or via online chat on our website

Our customer support is available Monday to Sunday from 8:00 AM to 9:00 PM

Heating devices are considered less harmful than traditional cigarettes as they do not burn tobacco and produce fewer toxic substances. However, they still contain nicotine and can be addictive

Typically, each device is designed to be used with specific types of sticks. It is recommended to use only compatible sticks to avoid damaging the device and to ensure the best user experience.