Ploom AURA FAQ: Features, Compatible Sticks and How to Use

Ploom recommends cleaning AURA about once a month or sooner if inserting the correct stick becomes unusually tight. CleanSeal reduces loose material, so AURA generally needs less maintenance than open-ended stick systems, but dust and residue can still collect around the slider and chamber.

1. Allow the device to cool fully and remove the front panel.
2. Open the slider.
3. Use the designated Ploom cleaning stick, only slightly moistened as directed in the manual.
4. Gently wipe the inner chamber, slider area and the two small projections near the top.
5. Remove all remaining moisture and refit the panel.
6. Run one empty heating session without a stick, as directed by Ploom.

Never pour water into the chamber, submerge the device or scrape it with metal tools.

1. Remove the front panel.
2. Use a thin, blunt object to press the recessed reset button for about five seconds.
3. Release it when the LED line flashes rapidly ten times and the device vibrates.

Resetting restores device settings to their defaults and may require app pairing again.

Five vibrations indicate a temperature error. The device may have been exposed to an environment below approximately 5°C or above approximately 35°C. Move it to normal room temperature and allow time to adjust before retrying. Do not heat or cool it rapidly with an appliance.

A red indication represents an error rather than normal heating. First let the device reach room temperature, remove the stick, charge it correctly and perform the official reset. If a red LED dot remains illuminated for about five seconds, Ploom identifies this as a permanent-failure indication that a reset will not repair; contact the official support channel for the device's country.

1. Confirm the device has charge and is not locked.
2. Check that the slider was opened and the correct stick was inserted straight to its marked line.
3. Try manual start by pressing the area below the LED for about one second.
4. Remove debris if the chamber is tight, but only after the device cools.
5. Reset the device if the manual procedure also fails.

Common causes include reaching the mode's time limit, low battery, a temperature error, removing or moving the stick too far, or a device fault. Check the LED pattern and vibrations, let the device return to room temperature and try a fresh compatible stick after charging. Do not reuse the interrupted stick if it has already been heated.

1. Confirm that the pack is compatible with AURA in your market.
2. Use a fresh, correctly stored stick and insert it to the marked line.
3. Wait for the ready vibrations before drawing.
4. Try slower, steadier draws rather than sharp repeated puffs.
5. Check the selected mode, battery level and chamber cleanliness.

Persistent weak performance across several fresh sticks can indicate an airflow, heater, sensor or battery problem.

Stop the session and let the device cool. Hold it with the opening downward and remove loose material gently with the designated cleaning tool. Do not push a knife, needle or screw into the chamber. If the fragment cannot be removed without force, use official service to avoid damaging the heater or sensors.

No waterproof rating should be assumed. If the device becomes wet, stop using and charging it, wipe only the exterior and let it dry naturally in a ventilated place. Do not use a hair dryer, radiator, oven or rice. Liquid inside the USB-C port or body requires inspection before reuse.

Do not remove or change panels during a session. Finish or stop the session, remove the stick and allow the device to cool first. The panel covers the reset control and part of the device body; removing it while hot can interrupt safe handling.

Check the cable, adapter and USB-C port for damage or debris, let the device reach room temperature and try the supplied cable with the specified power source. If the port is wet, burnt, loose or unusually hot, disconnect it immediately. Do not open the device or replace its lithium battery yourself.