PULZE – Frequently Asked Questions
What is PULZE and how does it work?
PULZE is a heat-not-burn device that works with both iSENZIA and iD sticks. It uses a heating pin and offers two heating modes — Standard and Intense — for a customizable experience without smoke or ash.
Which sticks are compatible with PULZE?
You can use iSENZIA and iD sticks with PULZE. Do not insert HEETS, Fiit, Neo, or TEREA — they are not compatible and may damage the device.
How do I switch temperature modes on PULZE?
When turning the device on, hold the button to cycle between Standard (blue light) and Intense (purple light) modes. Release to confirm your selection.
How many sessions can I use before charging?
On a full charge, PULZE provides up to 20 sessions. It charges in about 90 minutes via USB.
Do I need to clean the PULZE device?
Yes. Because it uses a blade-based heating system, residue builds up inside. Clean regularly using the provided tool to ensure smooth airflow and consistent taste.
Can I use PULZE with TEREA or DELIA sticks?
No. PULZE is only compatible with iD and iSENZIA sticks. Using other types may damage the heating element.
Can I take PULZE on a plane?
Yes. Carry it in hand luggage only, due to the built-in lithium battery. Check your airline’s policy before flying.
Is PULZE waterproof or resistant to drops?
No. Keep it away from liquids and impacts. It is not designed to be waterproof or shockproof.
Is PULZE easy to use for new users?
Absolutely. It has a simple one-button operation and LED indicators, making it suitable even for those new to heated tobacco devices.
Where can I buy PULZE with international shipping?
You can order PULZE at Narnay.com, with fast global shipping. We also offer iSENZIA and iD stick refills for your convenience.