Worldwide IQOS and GLO Devices
& Sticks Shipping Policy

We offer standard delivery where usually estimated delivery is from 5 to 12 business days. Exact delivery times depend on the delivery location and order processing time.

We ship worldwide to 158 countries.

⚠️ Note: Due to local regulations, we do not sell, ship, or offer tobacco-related products to residents of Arizona.

Albania | Algeria | American Samoa | Andorra | Angola | Anguilla | Antigua and Barbuda | Argentina | Armenia | Aruba | Australia | Austria | Azerbaijan | Bahamas | Bahrain | Bangladesh | Barbados | Belgium | Belize | Benin | Bermuda | Bhutan | Bolivia | Bonaire, Saint Eustatius and Saba | Bosnia and Herzegovina | Botswana | Brazil | British Indian Ocean Territory | Brunei | Bulgaria | Burkina Faso | Burundi | Cambodia | Cameroon | Canada | Cape Verde | Cayman Islands | Chad | Chile | China | Colombia | Congo (Brazzaville) | Costa Rica | Croatia | Curaçao | Cyprus | Czech Republic | Denmark | Djibouti | Dominica | Dominican Republic | Ecuador | Egypt | El Salvador | Equatorial Guinea | Eritrea | Estonia | Ethiopia | Faroe Islands | Fiji | Finland | France | French Guiana | French Polynesia | Gabon | Gambia | Georgia | Germany | Ghana | Gibraltar | Greece | Greenland | Grenada | Guadeloupe | Guam | Guatemala | Guinea | Guinea-Bissau | Haiti | Honduras | Hong Kong | Hungary | Iceland | Indonesia | Iraq | Ireland |India | Italy | Ivory Coast | Jamaica | Japan | Kazakhstan | Kenya | Kosovo | Kuwait | Kyrgyzstan | Laos | Latvia | Lebanon | Lesotho | Libya | Liechtenstein | Lithuania | Luxembourg | Macao | Madagascar | Malawi | Malaysia | Maldives | Mali | Malta | Marshall Islands | Martinique | Mauritania | Mauritius | Mayotte | Mexico | Micronesia | Moldova | Monaco | Mongolia | Montenegro | Montserrat | Morocco | Mozambique | Namibia | Nepal | Netherlands | New Caledonia | New Zealand | Nicaragua | Niger | Nigeria | North Macedonia | Northern Mariana Islands | Norway | Oman | Pakistan | Palestinian Territory | Panama | Papua New Guinea | Paraguay | Peru | Philippines | Portugal | Puerto Rico | Qatar | Reunion | Romania | Rwanda | Saint Kitts and Nevis | Saint Lucia | Saint Martin (Dutch part) | Saint Martin (French part) | Saint Vincent and the Grenadines | Samoa | Saudi Arabia | Senegal | Serbia | Seychelles | Sierra Leone | Singapore | Slovakia | Slovenia | Solomon Islands | South Africa | South Korea | Spain | Sri Lanka | Suriname | Sweden | Switzerland | Taiwan | Tajikistan | Tanzania | Thailand | Timor-Leste | Togo | Tonga | Trinidad and Tobago | Tunisia | Turkey | Turkmenistan | Turks and Caicos Islands | Tuvalu | Uganda | Ukraine | United Kingdom (UK) | United States (US, USA) | United Arab Emirates (UAE) | Uruguay | Uzbekistan | Vanuatu | Vatican | Venezuela | Vietnam | Virgin Islands (US) | Wallis and Futuna | Zambia | Zimbabwe

Shipping costs are calculated automatically at checkout based on:

• Destination country and city
• Selected shipping method
• Total weight and size of the package

We are committed to providing the fastest and most cost-effective delivery possible.

We work with trusted and reliable couriers, including:

• UPS, DPD, FedEx (depending on your location)

Once your order is shipped, you will receive an email with a tracking number to monitor the status of your delivery in real-time.

Orders are processed within 24 hours of receipt (Monday to Friday) and handed over to the courier service on business days. Orders placed on weekends will be shipped the following Monday.

For international orders, customs duties and taxes may apply depending on your country’s laws. These charges are the responsibility of the customer and are not included in our product or shipping prices.

Read more about Customs related questions also in our Final Sale Notice.

We offer discreet worldwide shipping. Due to product specifics and international logistics, our shipping practices are designed to balance customer protection and operational compliance. All shipments are packaged and declared as legal consumer items (e.g., accessories or chargers) to help ensure smooth customs clearance.

• You are solely responsible for verifying whether the products are legal to import, possess, or use in your country
• Customs inspections, duties, delays, seizures, or destruction of shipments are outside our control

If Customs and/or carrier is asking for any specifications or details of the shipment - DO NOT contact them directly. Reach out to our Customer support Team and we will lead the communication with Customs authorities to ensure a fair chance of shipment being released.

If a shipment is:

• Confiscated
• Rejected
• Returned
• Destroyed by customs or other authorities

- No refund, replacement, or compensation will be provided.

If your order arrives damaged, please contact us within 24 hours of receiving it. We will assist you in resolving the issue as quickly as possible.

📧 [email protected]

Please check our Final Sale Notice. for more details.