Shipping Policy – International Delivery for IQOS, TEREA & Heated Tobacco Products

Welcome to Narnay! We strive to provide fast and reliable delivery for your orders. Please review the details regarding shipping methods, delivery times, and conditions.

🔒 Important Information

We value your privacy. All the information you provide is used solely for order processing and delivery. We do not share your data with third parties, government authorities, or any other organizations under any circumstances. Your personal data remains fully protected.

📦 Shipping Methods

We offer several delivery options depending on your region:

• Standard Shipping – 3–7 business days

• Express Shipping – 1–3 business days

Exact delivery times depend on your location and order processing time.

🌍 Countries We Ship To

We ship worldwide to 158 countries.

⚠️ Note: Due to local regulations, we do not sell, ship, or offer tobacco-related products to residents of Arizona .

💰 Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Destination country and city

• Selected shipping method

• Total weight and size of the package

We are committed to providing the fastest and most cost-effective delivery possible.

🚚 Courier Services

We work with trusted and reliable couriers, including:

• DHL, UPS, PostNL, DPD, FedEx (depending on your location)

📦 Order Tracking

Once your order is shipped, you will receive an email with a tracking number to monitor the status of your delivery in real-time.

⏱ Order Processing

Orders are processed within 24 hours of receipt (Monday–Friday) and handed over to the courier service on business days.

Orders placed on weekends will be shipped the following Monday.

🧾 Customs & Import Fees

For international orders, customs duties and taxes may apply depending on your country’s laws. These charges are the responsibility of the customer and are not included in our product or shipping prices.

⚠️ Customs Disclaimer

We always package and declare shipments as legal consumer items (e.g., accessories or chargers) to help ensure smooth customs clearance.
However, please note:

• Each country has its own import laws and restrictions,

• We are not responsible for any delays, rejections, or confiscations caused by customs authorities,

• Refunds cannot be guaranteed if a package is seized, returned, or destroyed by customs in your country.

📦 Damaged Shipments

If your order arrives damaged, please contact us within 24 hours of receiving it. We will assist you in resolving the issue as quickly as possible.
📧 [email protected]

🔁 Returns & Exchanges

If you experience any issues with your order, please check our Returns & Refund Policy for more details.

We care about every customer and do our best to ensure fast, safe, and discreet delivery worldwide. Thank you for choosing Narnay!